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Real humans, real responses. Most emails answered within a few hours.
Quick answers, fast.
📦 Order & shipping
See our Shipping page for delivery times, tracking, and lost packages.
🔄 Returns & exchanges
30-day money-back, no questions asked. See the refund process →
📐 Sizing help
Not sure what size? Check our sizing guide or just send a message below.
💌 Everything else
Partnerships, press, fan mail — drop us a line at support@hellohoppi.com.
Customer love hours: Mon–Fri, 9am–6pm PT
Weekend emails get answered first thing Monday.